Shipping policy

1. Processing Time

• Order Processing: Once your order is placed, it will be processed within 1-2 business days. During this time, we prepare your items for shipment, including quality checks and packaging.

• Order Confirmation: After placing your order, you will receive an email confirmation with your order details.

2. Shipping Time

• Standard Shipping: The estimated delivery time to the USA is 5-7 business days. Shipping times may vary depending on your location and external factors such as customs clearance and shipping carrier delays.

• Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package's progress.

3. Shipping Costs

• Free Shipping: We offer free standard shipping on orders over 20USD.

• Express Shipping Fees: Express shipping fees vary depending on the weight and destination of the package. The exact shipping cost will be calculated at checkout.

4. Customs, Duties, and Taxes

• Customs Fees: Please note that customs duties, taxes, and other fees may be applied to your order by the customs office in your destination country. These charges are not included in our shipping fees and are the buyer's responsibility.

• Delays Due to Customs: Customs processing can sometimes cause delays. We are not responsible for any delays caused by customs.

5. Shipping Address

• Accuracy: Please ensure that your shipping address is accurate and complete at the time of order. We cannot be held responsible for delays or losses due to incorrect or incomplete addresses.

6. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at info@justswifties.com within 30 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

• Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at info@justswifties.com. We will assist you in filing a claim with the shipping carrier.

7. Shipping Restrictions

• Restricted Items: Certain items may be subject to shipping restrictions based on destination country regulations. We will notify you if your order contains items that cannot be shipped to your location.

8. Changes to the Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at altizamllc@gmail.com. We are here to assist you!